Return & Refund Policy
Thank you for shopping with Suctone at www.SuctoneSpeakers.com. We want you to be delighted with your purchase. Please read our return and refund policy carefully to understand your rights and options.
🛍️ Returns
If you're not satisfied with your purchase, you may request a return within 5 days of receiving your item.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must be in the original packaging with all accessories and manuals included.
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You must provide proof of purchase (order number or receipt).
Non-returnable items:
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Gift cards
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Downloadable software or digital content (if applicable)
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Items purchased on final sale or marked as non-returnable
💸 Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
If approved:
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A refund will be issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at SuctoneSpeakers@gmail.com with your order number and photos of the issue.
📦 Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was sent. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.